Terms
& privacy.

Article 1 – Definitions

In these general terms and conditions, the following definitions apply:

Jac. de Vaal Goud- en Zilverwerken B.V.

The private limited company providing services and products involving precious metals, jewellery, repairs, custom work, engraving, casting, 3D design and other processing.

Client

Any natural or legal person acting in the course of business who enters into an agreement with Jac. de Vaal Goud- en Zilverwerken B.V.

Products

Jewellery, watches, precious metals, gemstones and other items supplied by the Client or delivered by Jac. de Vaal Goud- en Zilverwerken B.V.

Services

All services performed by Jac. de Vaal Goud- en Zilverwerken B.V., including repair, processing, restoration, engraving, casting, modelling and custom manufacture.

Agreement

Any arrangement between the Client and Jac. de Vaal Goud- en Zilverwerken B.V. concerning Services or delivery of Products.

Article 2 – Scope

1. These general terms and conditions apply to all quotations, agreements, deliveries and Services of Jac. de Vaal Goud- en Zilverwerken B.V.
2. In addition, the general terms and conditions of the Federatie Goud en Zilver apply insofar as these terms do not expressly depart from them.
3. In the event of conflicting provisions, these terms prevail over those of the Federatie Goud en Zilver.
4. Terms used by the Client are not accepted unless otherwise agreed in writing.

Article 3 – Quotations, prices and formation of the Agreement

1. All quotations by Jac. de Vaal Goud- en Zilverwerken B.V. are non-binding unless otherwise agreed in writing.
2. An Agreement is formed when the Client accepts a quotation or when the Client hands over Products to Jac. de Vaal Goud- en Zilverwerken B.V. for processing.
3. Quoted prices for Services are indicative; necessary additional work will be charged separately.
4. For Services involving the casting, melting or processing of gold, the price is based on the fine-gold rate shown at deval. now/prices, as applicable on the day of casting, unless otherwise agreed in writing.
5. The Client acknowledges that the fine-gold rate fluctuates during the day and that the rate at the time of casting determines the final price.
6. Any price indication given in advance is an estimate; the final price is always determined using the fine-gold rate on the day of casting.

Article 4 – Performance of Services

1. Jac. de Vaal Goud- en Zilverwerken B.V. performs Services to the best of its knowledge and craftsmanship and in accordance with professional standards.
2. The Client must inform Jac. de Vaal Goud- en Zilverwerken B.V. accurately and in advance about the condition of the jewellery, previous repairs, hidden defects, cracks, fractures or treated stones.
3. If required for proper performance, Jac. de Vaal Goud- en Zilverwerken B.V. may:
   • remove or reset stones
   • clean parts
   • modify constructions
   • replace components

Article 5 – Risks involving stones, materials and precious metals

1. All Services are performed at the Client’s risk, including when commissioned by a third party.
2. Processing precious metals may cause weight loss through polishing, cleaning, melting, oxidation and removal of impurities, among other things. This loss is normal and is borne entirely by the Client.
3. The weight or mass of supplied precious metal cannot be guaranteed. Any difference in weight cannot be claimed from Jac. de Vaal Goud- en Zilverwerken B.V.
4. Gemstones, semi-precious stones, diamonds and pearls are vulnerable to heat, pressure, vibration or splitting.
5. Jac. de Vaal Goud- en Zilverwerken B.V. accepts no liability for loss, damage or breakage of stones during Services, except in cases of intent or gross negligence.
6. If requested, photographs or a weight record can be made in advance.

Article 6 – Shipping, transport and storage

1. Shipping to and from Jac. de Vaal Goud- en Zilverwerken B.V. is always at the Client’s risk.
2. The Client is responsible for appropriate insurance during transport and storage.
3. Jac. de Vaal Goud- en Zilverwerken B.V. is liable for damage or loss only to the extent covered by its insurance, up to the amount actually paid out.
4. If no insurance cover applies, the Client bears the entire risk.

Article 7 – Delivery, ownership and collection

1. All Products, semi-finished components, castings, clasps, parts and other materials delivered by Jac. de Vaal Goud- en Zilverwerken B.V. remain its property until the invoice has been paid in full.
2. Until payment is made, the Client may not sell, process, pledge or otherwise dispose of delivered goods.
3. If goods are processed, the newly formed item serves as security for the claim of Jac. de Vaal Goud- en Zilverwerken B.V.
4. The Client must collect repaired or manufactured goods within the agreed period.
5. Jac. de Vaal Goud- en Zilverwerken B.V. may retain goods until full payment has been made (right of retention).
6. If goods are not collected within twelve months despite two written reminders, Jac. de Vaal Goud- en Zilverwerken B.V. may sell them.
7. The proceeds will be set off against outstanding amounts; any balance will be paid on request.

Article 8 – Warranty

1. Repairs carry a three-month warranty unless otherwise agreed in writing.
2. The warranty applies only to the part of the Services performed by Jac. de Vaal Goud- en Zilverwerken B.V.
3. The warranty lapses if third parties subsequently work on the jewellery or if damage is caused by a fall, impact, moisture or improper use.

Article 9 – Intellectual property in 3D designs

1. All 3D designs made by Jac. de Vaal Goud- en Zilverwerken B.V. remain in part its intellectual property.
2. The Client receives the right to use the design for their own project.
3. Jac. de Vaal Goud- en Zilverwerken B.V. stores the design files carefully and can provide them on request.
4. Without the Client’s express written consent, Jac. de Vaal Goud- en Zilverwerken B.V. will never use the design or variants of it for third parties.

Article 10 – Liability

1. Jac. de Vaal Goud- en Zilverwerken B.V. is liable only for direct loss arising directly from an attributable breach.
2. Jac. de Vaal Goud- en Zilverwerken B.V. is not liable for:
   • consequential loss
   • business interruption or lost profits
   • loss of value
   • sentimental value
   • loss of or damage to stones (see Article 5)
   • damage caused by ageing or previous repairs
3. Liability is at all times limited to the invoice amount for the relevant order.
4. If the insurer pays less, liability is limited to the amount paid by the insurer.
5. Loss must be reported in writing within 30 days; after that period all rights lapse.

Article 11 – Payment

1. Payment is due within 14 days unless otherwise agreed in writing.
2. If payment is late, the Client is automatically in default and statutory commercial interest is due.
3. All debt collection costs are borne by the Client.
4. Jac. de Vaal Goud- en Zilverwerken B.V. may suspend further deliveries and Services until outstanding amounts are paid.

Article 12 – Force majeure

In a force majeure event, obligations are suspended. If the event continues for more than three months, either party may terminate the Agreement without compensation.

Article 13 – Governing law and competent court

1. All agreements are governed exclusively by Dutch law.
2. Disputes are submitted to the competent court in the district where Jac. de Vaal Goud- en Zilverwerken B.V. has its statutory seat.

Questions about these terms? Contact us at info@devaal.nu

Disclaimer

1. Website content

The information on this website has been compiled with the greatest possible care. However, De Vaal accepts no liability for the accuracy, completeness or currentness of the information provided.

2. Products and images

Images on the website may differ from the actual products because of colours, image quality and different screen settings.

3. Links to external websites

Our website may contain links to external websites. De Vaal is not responsible for the content or privacy policies of those websites.

4. Intellectual property

All content on this website, including but not limited to text, images, logos and designs, belongs to De Vaal and is protected by copyright. Unauthorised use is not permitted.

Privacy policy

Last updated: 15 August 2026

1. Who is responsible?

Jac. de Vaal Goud- en Zilverwerken B.V., Haven 70a, 2871 CR Schoonhoven, Chamber of Commerce (KvK) 29011393, is responsible for processing personal data through this website. For privacy questions or requests, email info@devaal.nu or call +31 (0)182 35 29 48.

2. Contact form and email

When you use the contact form, we process your name, email address, company name, message and submission time to handle your question, quotation request or order. The legal basis is taking steps before entering into a contract or performing that contract. For general correspondence and security, our legitimate interest may be the legal basis.

The server uses your IP address only temporarily to prevent spam and abuse. Your IP address is not stored with your message. For rate limiting, we use a rotating pseudonymous code that is deleted within 48 hours.

We retain contact requests that do not lead to an order for up to 12 months. Data that becomes part of our customer or financial records is retained only for the applicable statutory retention period.

3. Visitor statistics

Only after you choose “Allow analytics” does our own statistics software process the event type, the visited page path without query parameters, server time, referring domain, campaign source, campaign medium and campaign name, the contact method clicked and a temporary session number.

We use this data to assess website use and campaign performance. The legal basis is your consent. We do not use Google Analytics, advertising cookies, profiling or tracking across other websites. Analytics data is not provided to Google.

The temporary session number expires when the browser session closes. Raw statistics data is automatically deleted after no more than 90 days.

4. Storing your privacy choice

To remember your choice, we store in your browser only whether you allowed or refused statistics, the settings version and the time of your choice. This necessary storage is not used to track you and expires after no more than six months.

You can change your choice at any time through “Privacy settings” at the bottom of every page. Withdrawing consent does not have retroactive effect.

5. Service providers and external components

We use TransIP B.V. for hosting. Analytics data remains in protected storage on our hosting. We use Google Workspace for email. Contact form data is therefore sent to our business Google Workspace mailbox; analytics data is not.

Opening hours and precious metal prices are loaded directly from our services at purchase. deval. now. WhatsApp and the protected price list on STACK are contacted only when you click the relevant link yourself.

6. Security

We take appropriate technical and organisational measures against loss, misuse and unauthorised access. Data storage is outside the public web directory and the administration dashboard is protected by access controls.

7. Your rights

You may request access to, correction, deletion, restriction or transfer of your personal data. You may object to processing based on legitimate interest and withdraw consent for visitor statistics at any time. Send your request to info@devaal.nu. You may also lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

We do not use automated decision-making or profiling that produces legal effects for you.